9 Feb, 2021 → by ClaimboUser432711
Receiving a refund
*SOLVED

4

Katapult made a bad experience with Wayfair a miserable experience. After Wayfair managed to lose a couch I ordered when shipping it to me, they then set up a replacement shipment. What they didn't tell me is that the couch was back ordered with no specific date as to when it would be available. The waiting and endless calls to Wayfair took months. Finally, I cancelled this purchase. All along I had made my payments to Katapult. When I finally realized this purchase just wasn't going to work out, I contacted Wayfair about being refunded and they said I had to get the ball rolling myself with Katapult (the reason I bring this up is that it would seem neither Wayfair nor Katapult would have taken any initiative to get my money back to me). I contacted Katapult and they said no problem. They even have it as an option in their phone customer service menu so its not as if the concept of needing to be refunded is outside of their realm of experience. I then received an email saying that I needed to contact Wayfair and tell them to call Katapult. I was supposed to have my refund by this time. I contacted Wayfair and was told they couldn't talk to Katapult without me being on the line as well. So we had a 3-way call whose purpose I still don't understand. At the end I asked if they needed anything else from me. Katapult said no, it was done, 5 to 7 business I would see it in my account. I waited a full 2 weeks. I called again on a Tuesday and was told it would be in my account the following Monday. I waited until Tuesday morning and called. They had done absolutely nothing and really didn't know what I was talking about. There was a discrepancy in the amount between what Wayfair had sent to Katapult and the amount Katapult had said I paid. Instead of trying to resolve this, their apparent solution was to do nothing. I've been told its all taken care of now and I will see the money in my account in 3 to 5 business days. So this whole infuriating process continues. And don't get me wrong, every agent I spoke with was the very soul of politeness. Their disrespect was in the complete lack of followthrough and what I'm beginning to realize, dishonesty. KATAPULT, YOU TOOK MONEY OUT OF MY ACCOUNT FLAWLESSLY EVERY WEEK BUT WHEN YOU NEED TO RETURN IT, SUDDENLY YOU ARE BAFFLED AND CONFUSED. Truly, a profoundly disappointing experience with both companies. Mind blowing levels of incompetence.
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