Just wondering why no one could answer my calls earlier this week when I requested a coupon; on a second call to L&;;L someone finally responded with "we don't have coupons" and nothing for shipping and then TODAY a coupon for 20 off! I have recommended your product to so many and bought for my granddaughter. Apparently retention has no bearing on customer service. I am shaming myself for being so gullible. I am sure a local store that is struggling will have similar products and sale prices, and coupons. Plus!!!! I noticed how quickly my order was acknowledged and processed when I ordered. Might want to try to add that speedy quick service to the front end!