My vehicle broke down and had to be towed to the dealership. We found out that it has a recall on the part that broke. I was first told because the dealership does not have the recall part I would have to pay for it. After going back and forth speaking with different people at the dealership I was told the dealership would honor the recall and fix it at no cost. I then asked for a rental due to the fact I need to get to work and home since there is no ETA on the arrival of the part. I was denied a rental and told to call 1-800-Chrysler and they would help me. I called the Chrysler company for them to only call the dealership to ask them about the rental. This is ridiculous and very poor customer service to tell a customer your car is broke, no ETA, and we will not get you a rental. I will never again take my car to this dealership nor will I ever recommend. I am very disappointed in the service Chrysler has provided or should I say not provided.