Over Thanksgiving break, my 2011 GMC Acadia lift gate automatically shut on it's own as we were unloading the car - almost hitting my 2 sons on the head. I thought I accidentally hit the button on the remote, but then it did this again two more times. I had it on my list to call my GMC dealership, but the next week, I received a letter in the mail from GM about a recall for the lift gate - saying it could close suddenly and severely injure people. Exactly what happened to us! I remember thinking, "wow, perfect timing. I am glad GM will fix this serious issue." However, when I called the Alpine Buick GMC dealership in Littleton, Colorado, where I purchased my car new and have had my car serviced since day one, I spoke to a rude man in their service department. He told me that my lift gate issue is a "maintenance issue" which I would have to pay for. He explained that they already fixed the lift gate recall back in March 2016. After trying to explain my situation and telling him the recall issue was not resolved, he bluntly told me to call GM directly. That day, I spoke to a GM customer service representative who then transferred me to a GM Senior Advisor. The Senior Advisor told me that latest recall letter I received was sent "in error". Fast forward to one week later and dealing with 2 additional Senior Advisors - still nothing has been done. I do not think GM realizes what a serious safety concern this is. Also, I looked up the parts to replace and it would be $80 in parts. So my family's safety is not worth $80?? (let alone my $40K+ business is not worth their minimal time to fix this issue??) So disappointed in this car and GM and GMC Alpine Buick. I just want them to fix my lift gate! Case # 8-[protected]