Attn: Mr. Jonathan Wallden I am a Club Premier member with Aeromexico for many years. My member ID is [protected]. I have written a letter to your Customer Service staff in Premier Club and also to your Mr R Rodriguez hoping that they will help me o rebook my flight reservation which was cancelled on November 2020 due to the Pandemia situation. Club premier agreed to leave my tickets open for myself and my wife Caren until we can travel to PVR when its safe to go back. I was also in formed that the tickets for the dogs were non refundable however due to the siituation I would be able to rebook these tickets on the next trip. On May 17 I called Ckub Premier and spoke to Daniela and provided her with the reference number given to me by club premier when the original booking was cancelled Reference # [protected]. . and indicated that I am now ready to travel in November to PVR and return to NYC on April 2022 . Daniela ch ecked the space and book my flight and she said that from JFK to PVR would be ok but the return trip would be a problem as the return ticket had to be used by June 2021, I was in shock and I cannot understand this logic to use my return ticket by June. On my previous calls we addressed this problem and Club premier agreed and left my tickets open.Daniela also indicted that the dogs tickets were non refundable and could not be used. At this point I would greatly appreciate if your are kind enough to look into this problem and call me at [protected] which is my home or my cell at [protected] so we can discussed this situation and hopefully re book my flights to go to PVR this November. Thanking you in advance for your assistance I remain Sincerely Ramiro Darquea Kindly refer to your Record locator was QIZBBO. for a round trip flight from JFK to PVR and back . I also paid $ 800.00 USD for round trip argo space for my two dogs to ride on the flighte flights .