If your thinking on using these people, I suggest you don't. I wanted to ship by the weight of my items and they agreed. However, they turned around and charged me by the volume after the truck was loaded. When the truck came, they loaded everything on the floor of the truck to raise volume. They made it look like the truck was full and that is what I was charged on. I didn't feel like I has a choice if I wanted to see my stuff again. However, when the moving truck came to unload me, (10 days later), it was a different truck and everything was taken apart and packed to the roof. The volume was a whole lot less. I was charged for a lot of volume that wasn't. It also said on the moving papers that whatever they take apart, they will put back together. Well, they didn't put anything back together. When I started putting it together, I found a lot of items broken and a lot more had missing parts. When I contacted CSI, a legal firm that is supposed to represent the people, they dismissed my claim and just sided with moving company. This was a terrible ordeal all the way through. I've done a lot of moving in my life and this was definitely the worst moving company I ever had. I could go on and on but I'm sure you got the message. I'll repeat my first statement. If you are considering using this moving company, I strongly suggest you don't!!!