18 Jan, 2021 → by ClaimboUser76300
Ready to give up on machine

1

I purchased a Janome Quilt Maker Pro 16. It worked well for a month or two, then thread broke, tension issues, bobbin issues. Now when I change the bobbin, takes 1/2 to 3/4 hour to play with tension, threading, whatever to get the machine working again--extremely frustrating--ready to find a new machine! Thread nests under quilt -- supposedly a tension issue, but can't get it to stop, no matter what tension is set at. Got very little training, have been on phone with representative almost 2 hours, "playing" with the tension, using the best thread--Superior Thread (came with the machine) At loss for what to try next. User's recommendation: Would not buy this machine.
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