In 2015. We had a custom sectional ordered and delivered. Bu the time this couch was 2 months old, a cusion and the recliner was wearing badly. Note we were rehabbing our newly purchased home at the time, so barely had any kind of time to sit in custom built sectional. WES, allowed us to return after we were told defects due to normal wear and tear. Ended up purchasing a regular sofa, for an addtional 1500 more, had immediate issues with the seat cushions, was told I needed to upgrade them for durability. The sectional doesnt clasp together, I am constantly puhshing it back together, 3 years later looks like it is about 15 years old, I guess I should have spent the additonal money for the upgraded cushions. After I paid extra for a couch I had to settle on. We also purchased a chest which is also falling apart. Curbing all of it and going to a place that wont rip their customers off. Never again will I own anything from WES. Over Priced crap is what they will sell you. Even with a warranty, its all wear and tear....