!!!!CUSTOMER BE AWRE!!!! LOOK AT BBB ADVISORY BEFORE PURCHASING FROM COLMAN FURNITURE I placed an order for a sofa set from this company on April 14; 2019. It arrived on May 10; 2019. Love seat was so incorrectly manufactured that right front leg was about 2 inches above ground and I could slide my hand clearly under it. I immediately notified Lori ,? At Colman and she tried to convince me to accept the Sofa and wait for them to repair the love seat. She kept on reading me the right act about terms and conditions and kept on sending me emails as shown below below: "...Per our conversation, per the terms and conditions that you agreed to at the time of order submission, Coleman Furniture has the right to address any issue should any issue occur. (See full terms and conditions by clicking here IExcerpt from terms and conditions: DAMAGES Coleman Furniture (CF) makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. Customer agrees to allow CF, the manufacturer, and/or our shipping agent the opportunity to remedy the damage or defected issue. Said resolution will be at no cost to the customer. Customer agrees to accept the remedy selected by CF, the manufacturer or the shipping agent. Our goal always is to make our customers happy. However, if a customer prefers to cancel the order rather than allowing us to remedy the issue(s), the order will be considered a cancellation, and as such, subject to our cancellation policy. CANCELLATION POLICY. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 15% cancellation fee. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers. CF’s Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund. A licensed technician can restore your loveseat up to 100% manufacturer specifications using materials directly from the manufacturer. However, you are advising you would rather cancel the order than allow us to remedy the issue, therefore, you will be responsible to pay a 15% restocking fee and actual shipping charges to return the product. As I advised I am gathering the fees and will send them to you...." I REJECTED the entire set and did not sign for it. Placed a claim against Colman with with my credit card company. Best thing that happened. I wrote several emails explaining to Colman and Lori? that incorrect manufacturing is not considered DAMAGE as outlined in the contract that I signed and I was not going to accept a repaired product. Rather a new replacement product. I then checked the BBB site and found out there have been over 350 claims over the past 3 years against Colman Furniture ( some very similar to my case) to the point that BBB had issued an advisory. If I had looked sooner; I would have likely not purchased from this company. Finally after initiating approximately 15 phone calls and exchanging around 15 emails; Colman notified me that a new Love seat has been ordered and will be delivered to me. NewLove seat and previous sofa arrived at my house on 5/23/19. Thirteen days after original delivery and a lot of persuasions on my part. I like the furniture and it is functioning well. But two things were really disappointing. 1- customer service is less than adequate. I had to keep initiating the phone calls to resolve the issue and obtain status and put up with the client rep throwing irrelevant terms and conditions at me. 2- Original love seat should have been rejected at the manufacturer or at the warehouse where the shipping boxes were removed and product was placed in the truck for local delivery. Colman should not have put me in a position to reject this product. I would have respected the company a whole lot if they had called to say they are rejecting manufacturer product because it is not meeting their standards and I have to wait 3 more weeks.