We purchased a Razor Dirt Quad and Razor electric scooter for my children for Christmas. Neither one has worked...straight out of the box. We contacted Razor and they have been absolutely useless. They refuse to take the product back. They have given us the run around after multiple phone calls and emails, sent us new parts which we have spent several hours replacing and guess what, they still dont work. They told me I have to return it to the store although there are at least three tags on each product that clearly state not to return it to the store. Don't buy Razor products. The company does not stand behind their horrible products and I am out $700.00.