They actually blackmailed me to take down my last review otherwise they wouldn't send me out a replacement chair frame due to their damage! When I received the first set of my 6 Ravenna chairs they had rust, scuff marks and dents all over the chrome. When I sent them photos they actually said "we don't see what the problem is"! It took about 20 tickets and in the in end I agreed to them sending me a replacement set as they didn't want to give me a refund! I asked for a Saturday delivery so I don't lose any more time off work. The deal was they deliver, the delivery men wait around for us to check the items, if they were no good then we send everything back. When they arrived, 3 of the chairs were just “ok” and the other 3 weren’t. After reading reviews of people not receiving their refund after 2-3 years there was no way I was sending everything back. So I kept the 3 and contacted them again, with photos saying there is still rust, scuffs and dents on the remaining 3. Again “we don’t see what the problem is” and accused me of using them and causing the damage myself as it took me a week to issue a ticket! The ticketing system was not working, and even though I called a number of times, they said I can’t speak to nobody unless I issue a ticket. In this time I thought it’s all over, so we tried to put the chairs together. One of the frames was completely wrong and the holes were drilled in the wrong place so it wouldn’t fit together. Anyway I trashed their company to anybody that would listen and that is when they blackmailed me to take down my reviews otherwise I will not get my frame. After about another 20 tickets I took down my review for the sake of sorting this out, they said they will send another 3 out, but not on Saturday. “We can’t keep giving you a Saturday delivery again and again” even though it’s their damaged goods! So again, loss of earning, sitting at home waiting for a delivery. Typically it was delivered by UK mail who are equally ridiculous and the delivery man wouldn’t let me take the parcel without a signature. After an argument I had no choice but to sign, when I opened the package, surprise surprise they sent ANOTHER wrong frame! As you can imagine I was losing the plot. Another ticket issued basically and they proceeded to say they will send out another frame. So, 3 days of loss of earning, 6 frames with rust, dents and scuffs which claim to be manufacturing damage, which they seem to think is acceptable. They appear to be under the impression that I’ve never purchased furniture before in good condition and manufacturing damage is ok! Now I have 6 frames that have rust, scuffs and dents, 3 days out of pocket for deliveries and over 100 man hours spent to sort it out. The funny thing is they have not even offered any compensation or money back for their junk! I intend on telling the world to stay away from them so that they are put out of business and save people from the stress I’ve suffered due to Furniture in Fashion! I have contacted the citizens advice consumer services who have passed my case on to trading standards. They have informed me of the actions I need to take to get some compensation for loss of earnings or some money back off the original price I paid. They also appear to write their own positive reviews on some websites which you can tell come from them due to their consistently bad English which matches their responses on my tickets. They know they are a rip off proving second hand furniture/junk at premium prices…they wouldn’t have starred on rip off Britain otherwise.