7 Apr, 2019 → by ClaimboUser946491
rachel-hair stylist at eastgate square, hamilton, ontario-

1

I brought my daughter in to have a haircut today. I know it was a risk to have any one cut my child's hair without a recommendation. Rachel took us in . Not even 5 minutes in, she lashed out at me because i was watching her cut the hair too closely and she didn't like that. She very rudely gave me a lecture on that in front of my daughter and my daughter's friend. I stepped away and did not say anything as she was already cutting my daughters hair and did not want the kids to be exposed to a very ugly and uncomfortable situation worse that what it was already. I have never experienced such rudeness. This person should never work with people. What started as such a nice sunday, going shopping with my daughter, having our hair done, ended up in such a horrible experience for all of us. I am trying to find out if there is an owner i should bring this up, this Rachel should be fired. While my daughter was having her hair cut, i was having mine also thankfully by Diana, a very friendly, professional hair stylist. She was such a wonderful person. I came in there today hoping to find a permanent hair stylist and i did, in Diana. However, after the way Rachel treated us, with such anger, rudeness and un professionalism, I wouldn't feel comfortable going back to this salon. I would definitely follow Diana if she ever goes on her own. Unfortunately, I should've asked for 2 separate bills, one for Rachel with no tip and one for Diana. But i didn't think about that and i feel terrible that this Rachel is also getting an undeserved tip . All tip should go to Diana. I am very upset and disappointed over this incident, and i will never again go to any Mastercuts.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of MasterCuts you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.