I paid the fee for rabies titer fee, they didn't provide me the service. I asked if they can return it they refused. I am so curious why I can't get back the money if I didn't take that service. Also, I ask for the document if they can change the owner's name for my pet cause I am not there and need my friend to bring my baby back, they gave me no right answer on how to solve it but tell me they can't change! I am very disappointed. If you can't change the name, pls return back my money!