i entered a competition with african palace casino to win a part of r1million rand in the world cup 2010 predictions, at the end of the competition i ended 2nd r200000 -00 all tyhe way i spoke to consultants and asked if the money was cashable if one wins a part of the million rand and they said yes, now that i have won they say i cant its just a casino bonus that cant be cashed, is there someone that can help me or give advise as im not happy and was brought under the wrong impression here is a transcript of the conversation with a african palace staff member. Hello HAPPY, Below is the complete transcript of your chat session: === Company: First Grand Gaming N.V. Department: Casino Support Name: Kylie Email: ctech.[protected]@gmail.com Day: Sun 07/11/10 :36 pm --------------------------------------------- "R1M LEADER BOARD" --------------------------------------------- HAPPY : HI WHEN WILL THE LEADER BOARD BE UPDATED, HOPE IM IN THE TOP 10 ** You are now speaking with Nathan, Casino Support. ** Nathan : Marketing will probably only have a look at it tomorrow HAPPY : WHEN DOES THE MONEY GET LOADED HAPPY : WHEN DOES THE MONEY GET LOADED HAPPY : Nathan : They are not in the office over weekends Nathan : All sucessful players will receive their bonuses during the course of the week HAPPY : AND WHEN IT GETS DEPOSITED CAN ONE CASH IMMEDIATELY Nathan : It would probably be by Wednesday Nathan : You may cash out your winnings, however... Nathan : Bonus money is non-redeemable HAPPY : WHY DOES IT SAY KYLIE TYPING? HAPPY : WHAT DO U MEAN BONUS MONEY IS NOT REDEAMABLE Nathan : I do not know, as my name is Nathan HAPPY : I SPOKE TO A CONSULTANT IN THE WEEK AND THE CONSULTANT SAID IT CAN BE CASHED Nathan : Bonus money is given to you in order to increase your chances of winning HAPPY : ITS NOT BONUS MONEY IF ONE WINS A COMPETITION ITS COMPETITION MONEY Nathan : If you win a share of the R1 million... Nathan : hat is yours to keep HAPPY : BONUS MONEY IS THE 100% MATCH BONUS FOR MAKING A DEPOSIT AND HAVING 1 PREDICTION CORRECT Nathan : Yes that is correct HAPPY : OK SO SHARE OF THE R1M I CAN CASH IMMEDIATELY Nathan : Yes you may Happy Nathan : I do not know however, how the money is split HAPPY : THATS GREAT MY NAME IS MARCEL I JUST PUT IN HAPPY BECAUSE IM HAPPY Nathan : Oh okay I would be too HAPPY : WHAT HAPPENS IF 2ND AND 3RD PLACE HAS THGE SAME POINTS Nathan : an octopus predicting the outcome of the greatest sporting event in the world HAPPY : THATS R250000 AND R100000 DEVIDED BY 2 Nathan : Not so happy about that one Marcel HAPPY : ILL NEVER EAT CALAMARI AGAIN Nathan : I'm going to buy some right now Nathan : I couldn't say Marcel HAPPY : NOT SO HAPPY ABOUT WHAT ONE Nathan : Management has not said how the money will be split Nathan : That an octopus predicted the outcome of the game Nathan : But hey, he's famous and right HAPPY : OCTOPUS MUST TELL ME WHAT MASHINE TO PLAY AT UR CASINO Nathan : I think that aquarium is going to make millions HAPPY : 4 SURE HAVE A GR8 EVENING Nathan : The same to you, and congratulations Nathan : I hope you won big! Nathan : Have an awesome evening and enjoy your gaming Marcel Nathan : Goodbye for now :-) Your party has left this session. Your party has left this session. === Thank you