I just had the same kind of awful experience today, and I too am concerned about the treatment of persons seeking help. I can't believe this service was recommended to me by a professional. No one deserves to be disrespected in such a manner, and to think - I paid for it! Luckily, my credit card company is canceling the transaction for me. Here's my email, responding to the nastiness: There should be some recognition on the end of cbtforinsomnia.com that people who don't sleep, and who take the time to email with a basic question for a paid service, do deserve to be treated with respect. And, here's the reply from CBTforInsomnia: Pleas stop emailing us per program instructions. If you persist in not following program instructions per below, we will assign you to spam and you will be required to snail mail or fax your diaries: Please do not include comments, questions, your history, or other information in your sleep diary email. Similarly, please do not send comments or questions in any other emails.