Update by user May 21, 2020 This trailer is a 2020 Open Range Highland Ridge 2910RL. Update by user May 21, 2020 UPDATE: May 22, 2020. We never heard from the manufacturer as of this date. The RV dealership performed repairs to the best of their ability. Noted was that the kitchen slide was missing a seal from the factory and put on the dealership lot to sell. Unfortunately the dealership noted that the floor damage was contributable to rocks getting under the slide and pointed the finger at us. Strange as the trailer only moved twice from the dealership to our lot where it sat in the same place for maintenance and repairs. Isn't a trailer supposed to travel on roads and highways? Hmmmmm We again point our finger to the manufacturer as lousy, stinking quality. What are we supposed to do - park the trailer and not take it camping? Doesn't that defeat the purpose of RV'ing? The dealership now has advised us that any future communication needs to be directly with the manufacturer. Say what? So again fair warning to stay away from Open Range. Original review posted by user Apr 18, 2020 Steer clear folks! Our NEW 2020 trailer has been at the dealership for 10 weeks for repairs! Kitchen slideout motors were not synchronized and motor malfunctioned on one side. Additionally the rubber seal failed on slideout in closed position and rain water damaged the flooring and deteriorated the end table closest to the slideout. Was told that the flooring can't be matched so they had to cut pieces under the sofa to match and then had to wait for the "special sealant". After several attempts using advice of youtube and RV dealer, we were able to close the slideout for travel for service. This involved opening and closing the slide-out in small increments while a 2nd party pushed inward on one corner of the slideout from outside. The exterior molding pulled away from trailer wall during these recommended steps. Dealership service department has been waiting for a) approval for repairs by manufacturer and b) lead time for parts. Again, this is a 2020 trailer and is under warranty! Why? Interior design is great but quality is in the toilet! At least that works! User's recommendation: Avoid like COVID-19!!