Hello, I am contacting you because I am at a loss of who else to turn to. I have seen how you have helped so many other families, and I am hoping you can help. I moved into my home which I purchased in July 2018. We purchased the home and poured all of our savings into the home and completely renovated it to make it our dream home. Since then, we have been dealing with significant issues with the quality of the water coming out of our sinks, showers and toilets. Initially we thought it was because it was an older home, perhaps the water issue would resolve itself. It has been over a year and the water coming out of our faucets still remains brown. After we take a shower, there are small grains in the bottom of the tub. The water has a strong "metallic" odor. It has caused our shower fixtures and shower tiles to rust (so I can only imagine what the inside of the pipes look like). Our toilets have permanent damage from the water. We have been in contact with American Water well over 30 times over the last year. These phone calls have resulted in empty promises, minimal follow through and many statements of "I'm sorry to hear this...I will take it to the next level." At one point, when I discussed the damage which was done to my tiles and fixtures (which were all brand new), they suggested that I purchase OxyClean and clean it. They have sent the water company out to our home several times to test the water and they confirmed at one point, that there were unusually high levels of lead in the water. I have sent photos and videos of the color of the water and the issue still has not been resolved. I am just at a complete loss. I am now experiencing skin irritation, we have to purchase gallons of water just to bathe in or cook with. The water company sent someone out to the home and confirmed that we do not have a leak inside the home, which confirmed it is an issue with the pipes outside the home and they are refusing to fix. We asked for a water filtration system and that request has been denied. I have asked for a print out of the documentation of the countless phone calls which I have made and that request has also been denied. I am at the point where I am considering putting the home that we completely renovated up for sale and leaving my dream home as a result of this issue. I am now experiencing medical issues which I believe are directly related to the quality of the water. You are my absolute last resort. This is 2019 and this is central New Jersey. I am not understanding why our requests continue to be ignored. I have photos and videos to substantiate all of what I am saying. Please please help. Helpless Home Owner 1117 Gresham Road Plainfield, NJ 07062 [protected] [protected]