1 Jan, 2018 → by ClaimboUser225918
quality inn sacramento convention center

1

I booked two room on July 28th to celebrate my birthday in Sacramento. To begin with they gave us a room that was occupied and we walked into the room with people in it. Then they gave us a room that was not clean and another where we kept getting locked out of. We had to go downstairs to get keys three times for getting locked out. We didn't enjoy our night thinking that they would make the same mistake again and allow someone else in our room. We were late to begin with to dinner because of they're lack of customer service and ensuring that they were up to date with what rooms were occupied. Not once did they bother to apologize they just rudely give us our keys three times. When we came back from dinner we were locked out again. And since they didn't bother to clean the room we had to share a towel to shower with. Yes we could have walked downstairs for the 4th time but by then we were so irritated we just didn't want to deal with anyone that lacked experience and good customer service. I have emailed choicehotels.com 7 times to ask for a refund and they keep giving me the run around. They offered to give me 3, 000 points that would equal $300.00 and when i went to try and book a room instead of the value being $300 dollars it was about $10 dollars. Now I am not sure if this company lacks experience or they just simply don't care about their customers and care more about making money. They have tried to ignore my emails over and over again and I have asked for a customer service telephone number and instead they provide me with the same email address that gives me the same inexperienced individuals that I have been dealing with since the beginning. I do not recommend anyone to go through this company they have horrible customer service and obviously their supervisors and managers do not have a clue how to satisfy a good customer instead they try to ignore the issue.
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