This was my original complaint with the response from Mr. Grapes of the LIRR. I was extremely dissatisfied with the response. Therefore, I kindly request to speak with another individual from the LIRR, preferably a supervisor other than Mr. Grapes in the Public Affairs Dept. I thank you in advance for your prompt attention to this matter. Robin S. Paterno I bought the wrong tickets. I went on the Great Neck branch on Sunday, Oct. 6, 2019. I am not familiar with the machines as I do not use the LIRR often. I was trying to purchase a roundtrip ticket for me and one for my 11 year old daughter. I didn't know I was supposed to press off peak. I purchased the tickets and realized I paid extra for peak tickets and I was not traveling peak. According to the machine, children age 5-11 are supposed to be free. I was charged for my daughter as well. I tried to explain to the conductors on the train but they told me to contact customer service. I was upset because I had to pay more money for my ticket and I didn't get my daughter's free of charge as I was supposed to. I would like a refund for my daughter's ticket and the difference that I had to pay for my ticket for peak when I travelled off peak. Please rectify this matter as soon as possible. Thank you Ref: [protected] You recently contacted us about our service. Below is a summary of your request and our response. Please do not reply to this email, as it will go to an unattended email box. Subject: Train ticket refund Response by Bryan Grapes (10/21/2019 11:12 AM) Dear Robin Paterno: I have been asked to respond to you email regarding your recent ticket purchase at the MTA Long Island Rail Road's Great Neck Station. We sincerely regret the inconvenience you experienced, and the added expense you incurred on October 6, 2019. Please note, however, the LIRR is not responsible for tickets purchased in error, nor are we able to provide refunds for the difference in fare after the ticket has been punched/used. Customers are advised to verify their itineraries and ticket prices before starting their trips by checking the MYMTA/TrainTime apps, by consulting our Schedules & Fares page (http://lirr42.mta.info/ ) or by calling the LIRR's Customer Service Center at 511 or [protected] (LIRR). To clarify our child ticket policy, children under the age of 5 ride free at all times. Up to four children ages 5 - 11 can ride Off-Peak trains for $1 each (you must select the "Family Fare" on LIRR Ticket Vending Machines, or ask for the Family Fare at our staffed Ticket Offices). More information regarding ticket types and prices can be found by linking to the following page, http://web.mta.info/lirr/about/TicketInfo/#daily The LIRR is a public agency (not a private company), with more than 50% of our revenue provided by state tax subsidies. In addition, the LIRR is subject to audit by state authorities and as such, we must adhere to the policies set in place for us regarding refunds. I regret that I was unable to provide you with the outcome you were seeking in this instance. The LIRR is committed to providing safe, secure and reliable train service to our customers, and we will continue striving to improve our operation. Sincerely, Bryan LIRR Public Affairs Department