11 Feb, 2018 → by ClaimboUser233497
Purchased Rolex, product was flawed but good follow up

4

I purchased a Rolex during their event in AZ 2 months ago and found the outer casing to be scratched, there was also a flaw in the movement, so I emailed them being pretty aggravated with my purchase. Even though the watch was used and cosmetically decent when presented at the event I could tell that it needed much further repairs. Took a few days to hear back but they were able to honor their policy with Rolexes and ended up taking the watch back and using their repair company, which I guess they are partnered with, and there were no issues. Only complaint would be that I wish their rep at the event itself was more transparent about the condition of the timepiece itself.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Westfield Auctions you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.