11 Feb, 2018 → by ClaimboUser233497
Purchased Rolex, product was flawed but good follow up
4
I purchased a Rolex during their event in AZ 2 months ago and found the outer casing to be scratched, there was also a flaw in the movement, so I emailed them being pretty aggravated with my purchase. Even though the watch was used and cosmetically decent when presented at the event I could tell that it needed much further repairs. Took a few days to hear back but they were able to honor their policy with Rolexes and ended up taking the watch back and using their repair company, which I guess they are partnered with, and there were no issues. Only complaint would be that I wish their rep at the event itself was more transparent about the condition of the timepiece itself.