I made a purchase of the Samsung FE 4G, 12/03/2021 and was promised a 5-7 day delivery. It has now been three weeks and when I contacted Samsung they said I wasn't able to speak to the department manager for their Sydney office and only responded with this email. 'Our Samsung eCommerce Sydney head office team are liaising with our developers regarding a system issue affecting your order; you should receive notification once an update is available from our team. Should you have any follow-up queries feel free to reply to this email and our Service Division will be happy to help further where we can.' I have not received a proper response as to when I'll receive my order? What exactly doe SYSTEM FAILURE MEAN? PLEASE EXPLAIN! Sounds like a professional LIE to cover up the real issue. So please either make sure my product is here by the end of this week 14/04/21 or give me a full refund. I am paying with after pay and have 1 payment left so i will cut that off if my phone hasn't arrived and take you to Fair Trading Australia.