On the 6th of January I googled an Apple iPhone 5C 16GB (Pink) SIM Free / Never Locked with Full Apple Warranty and found on Simplyelectronics website a good offer for 376.95 pounds. I purchased it and according to the website I was suppose to receive it with in 4 to 10 days. I noticed the money deducted from my account and still my status was verifying the money received. 6days later I e-mailed them and attached the document I received from their website on purchase but then they said between 7 and 14 days. Today we completed the 14 days and no sign of my phone yet and my status on their website reads packed. I e-mailed them again to cancel my order and refund my money today. I need your help to guarantee that will be achieved with out delay please. SIMPLYELECTRONICS.NET Thank you for your order - your payment has been accepted Your order number for this purchase is [protected]. Please quote this number in all communications with us about this order. An email detailing this transaction and all notifications about your order will be sent to your registered email address: [protected]@hotmail.com PLEASE NOTE: Should you not receive any emails in your Inbox, please check your Spam/Junk/Bulk folder. Kindly review your order details below: Items Ordered: 1xApple iPhone 5C 16GB (Pink) SIM Free / Never Locked with Full Apple Warranty Your goods are expected to be delivered within the next 4-10 working days to the following address: Sawsan Lutfi 12 Loganbarns Road Georgetown Dumfries Scotland GB Telephone: [protected] To: [protected]@hotmail.com Subject: SimplyElectronics.net Order Num: [protected] From: [protected]@simplyelectronics.net Date: Mon, 6 Jan 2014 20:30:20 +0000 Dear SAWSAN LUTFI, Thank you for placing an order with SimplyElectronics.net! We wish to inform you that we have received your order. Your order number is [protected] and is expected to be delivered within 4-10 working days. You may log into the site and check your order status at any time via the 'My Account' page. Click here to claim your 10 cash back incentive on your next Simply Electronics purchase! By clicking here you can claim your reward from our preferred partner when you join their programme. Terms & conditions apply If you have any questions about your order, please feel free to contact us through our Contact Us page. Once again, we would like to thank you for your order and we hope to see you again soon. Many thanks, Brendon Dukes Client Experience Officer www.simplyelectronics.net To: [protected]@hotmail.com Subject: [#GOS-[protected]]: My order is still processing Date: Mon, 13 Jan 2014 08:03:39 +0800 From: [protected]@simplyelectronics.net Dear Sawsan, Thank you for your email. Under the present conditions, the order is in the early stages of dispatch. We are working diligently to ensure dispatch as soon as possible. You can be assured that your order should be with you within our promised time frame of 7-14 business days. There is every chance the order may be shipped sooner however at this time it’s too early to say given the large number of orders we have coming through. At any stage, you can check the order status online via the My account page. As soon as the order status is "Packed" it means that your parcel is ready for dispatch any moment. Our couriers will collect the item and ship it to your door step. We will also upload the tracking number online once the order is shipped. We hope you find this information helpful whilst awaiting delivery of your goods. Should you have any further queries, do let me know and I'd be happy to assist you. Best Regards, Edwin Customer Service Officer www.simplyelectronics.net Ticket Details ________________________________________ Ticket ID: GOS-[protected] Department: CS Chasing Order Type: Issue Status: Closed Priority: Normal To ensure a timely reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://simplyelectronics.kayako.com To: [protected]@hotmail.com Subject: [#GOS-[protected]]: My order is still processing Date: Wed, 15 Jan 2014 09:17:54 +0800 From: [protected]@simplyelectronics.net Dear Sawsan, Thank you for your email. This Apple iPhone 5C is a highly sought-after item and we are trying our best to fulfill all orders at the earliest time possible. Our aim is to ensure that you receive the order within 7-14 business days in line with our delivery time frame. I see that your order has been upgraded to expedited delivery service as well. Once the goods leave our warehouse, delivery can be expected within 2-4 days. To track the status of your order, simply go to My account located at the top right hand side of our website. You will be prompted to enter your registered email address and password. In the event, you did not register prior to checkout, you may click "forgotten password" and our system will send you a default password within minutes. Note that the order status will change to "Packed" as soon as it is ready for dispatch. This means our couriers will collect the item the same day or next working day at the very latest. We will also upload the tracking number online once the order is shipped. We hope you find this information helpful whilst awaiting delivery of your goods. Your patience and understanding in the matter is truly appreciated, should you have any further queries, please do not hesitate to let us know. Best Regards, Kathleen Customer Service Officer www.simplyelectronics.net Ticket Details ________________________________________ Ticket ID: GOS-[protected] Department: CS Chasing Order Type: Issue Status: Closed Priority: Normal To ensure a timely reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://simplyelectronics.kayako.com To: [protected]@hotmail.com Subject: [#GOS-[protected]]: My order is still processing Date: Thu, 16 Jan 2014 08:14:31 +0800 From: [protected]@simplyelectronics.net Dear Sawsan, Thank you for your e-mail. Good news - I am pleased to confirm that your order was sent in for packing this morning. Dispatch is scheduled within 48-72 hours. Our customer service team will send you the tracking details in a separate email late this evening or early tomorrow (due to a server maintenance I understand this could possibly happen). If you require any further assistance on my part, please do not hesitate to contact me again. Thank you and have a nice day ahead. Best Regards, Catherine Customer Service Officer www.simplyelectronics.net Ticket Details ________________________________________ Ticket ID: GOS-[protected] Department: CS Chasing Order Type: Issue Status: Closed Priority: Normal To ensure a timely reply, please log in to our Support Center where you are able to track your ticket via the help desk: http://simplyelectronics.kayako.com