Update by user Dec 03, 2019 I received an email asking for an updated on this, has Trailers Plus worked to resolve this with me... *** NO!!!!! They've ignored multiple emails and contacts. They have ignored all attempts to resolve and they should rot in *** never again will they get a penny of my money and my next step is sueing them in small claims court for the entire cost of the damaged trailer. Original review posted by user Nov 03, 2019 After sale service is non existent, drilled holes in side wall of trailer, installed used and damaged items. Refused to resolve. I purchased the most expensive trailer they sell (the 25' ATV/Snowmobile enclosed trailer), paid $1,300.00 for optional e-track system. The installers drilled numerous holes in the side of my trailer in some sorry and failed attempt to find a metal stud, pulled out the stripped bolts and left NUMEROUS gaping holes in all the wall panels, installed used components that are covered in scratches and huge gashes in the metal.. a complete farce. My mistake was thinking that the best place to get work done on this trailer was at the Kingman Trailers Plus... it will NEVER go there for service or repairs. They destroyed the inside of this trailer and refuse to do anything about it. Numerous calls and emails and they refuse to deal with this damage or work with me, let this be a lesson to you, Trailers Plus (in my opinion/experience) both Kingman and Corporate (based on conversations I've had with Saber (snicodemus@***.com) do NOT stand behind their work and could care less about any damage they do to your items. They also let me leave with no emergency trailer brakes, I told them the on board battery was defective and they refused to replace it, instead said they'd give me some off the bill which I never saw taken off the bill but is that even legal or safe for others on the road, seems pretty unethical to me. I ended up having to buy my own battery off Amazon to replace the one they refused to replace, thank god I didn't have a break away on the way home. PS: This is a real shame, as I just purchased a new Kubota and need a HEAVY duty trailer for it, but you can be damn sure I won't be buying a Trailers Plus trailer for it, not after this fiasco.... oh and a month later, they're still failing to deal with this and it appears I'll be taking them to small claims court.