12 Oct, 2014 → by ClaimboUser328825
Purchased chairs and two of the seats have ripped.
1
We purchased a pub style table and four chairs. They are wood and we think they are faux leather seats. The material on two of the chairs have started to split. They are in exactly the same spot. This is odd that both chairs have problems in the exact spot. So they have not been made properly and the material is defective. I called Coulter's and talked to a woman who told me she would call me back. Three weeks later and no call back I called again. I talked to another woman and she looked up my info and we talked about the chairs. She told me she would check to see if they could repair the chairs and would definitely call me back. Well guess what? No call again and I have been waiting just to see and it has been a month. So I will call again this week and see. I am not at all happy with the service at Coulter's. Very disappointed and will not shop there again. They do not want to stand behind their product either so I will hound them until I get some action. Not happy at all.