My name is Ahmed Munir. I purchased the Samsung Galaxy S8 Dual SIM G950FD (64GB, Black) for my wife, late last year. Kogan was recommended by a friend who had earlier purchased from the company, I decided to purchase from Kogan as well. The Phone arrived in December 2018. Right from the start we faced issues whereby the phone signals kept randomly dropping, other than that the phone was working fine until my son accidentally dropped it and broke the screen. I decided to get the screen installed from a local vendor. To much of my surprise and rather extreme SHOCK, when the technician opened the phone i saw that the Kogan phone that was sold to me was infact a refurbished phone with second hand/refurbished parts such as the screen and the mother Board. I am extremely disappointed and rather angry upon this discovery. It is extremely annoying to know that the new phone that i had ordered and paid for is infact a second hand/refurbished phone. Before the discovery i could not even image this from a company of a scale of Kogan. I would like this issue to be taken up with Kogan and request fair compensation for this fraud. I have attached the photos taken at the time when the phone was opened for installation of screen, the photos are self explanatory and show the refurbished parts. I have also attached the purchase invoice for reference. Kind Regards Ahmed Munir Mobile: [protected] Email: arch.[protected]@gmail.com