27 Jan, 2020 → by ClaimboUser583139
Purchase Bags / Purses Elsewhere
1
I am so disappointed because I've purchased several of Frye's products over the years. Despite their advertising about customer service response within 24 hours, I have been waiting to hear back for a week and I have checked in twice. I purchased a brand new cream colored purse and after carrying it THREE times it has completely discolored, per the photos attached in this review. While I would very much appreciate a refund or a replacement, I even offered the option of allowing them to dye the bag for me so that it could just be one consistent color. At this point, I would really just appreciate a response of any sort from their representatives.