1 Jan, 2018 → by ClaimboUser525147
punch out list…

2

If I may introduce myself, my name is TJ Poitier, I am a resident of your Palm Meadows Estate property. I have been a resident since September 22, 2017. Nevertheless, I have provided a punch out list to who was my property manager (Bobby Blackburn) shortly after my husband and I moved in. Some of the items were repaired while others were not or repaired unsatisfactory and in some instances causing additional damage. Since this initial punch out list I have provided several updates to include images of these items. I have not had these issues resolved and this is totally unacceptable. This has been going on since September 25, 2017. The most recent punch out list update was sent on April 20th, nearly one month ago. I work Monday-Friday and cannot continuously take off from work. I was off work for more than a week and provided your customer service with a list of items to be repaired and the dates I would be available and NO ONE was ever scheduled to complete any of the repairs during this timeframe. Another issue is they seemed to have caused damage to my house as well as my husband brand new 2018 truck. We have provided an estimate mid-April. Your manager Todd Shidaker, seemed to think that we should have filed a claims with our auto insurance. I beg to differ; just like the damage to my home, Lennar is responsible for any damage caused by their contractors. How dare he suggest such a thing instead of taking responsibility of the damage. I have pictures of the equipment, the proximity to the house, as well as the damage to the truck. We have spoken with one of the managers, however, no timeframe of receiving these funds to repair this damage—again, unacceptable. They claim they would repair and repaint the house when they finished with the construction the home next door. They are close enough to completing and I want our repaired and repainted ASAP. Here are some of the issues: They came out and adjusted the front door in efforts for it to close properly. Consequently, the adjustment left a gap in the top of the door and cause mobility to the top of the door and ultimate this movement cracked the door. We have reported the tank on toilet broke. The property manager concluded that was tightened to tight and it ultimately broke. The carpet looks really worn and it has lines in it as though it wasn't install properly. Door trim was repaired because one side of it was too short weeks ago and no one has come out to caulk and repaint it. The trim in my master bathroom has not been repaired satisfactory. Ultimately I want all the repairs I provided to be completed as well as my husband's truck to be repaired. Not to mention I'm expecting guests at my house in two weeks and do not want these imperfections to be detectible. I will follow-up this email with a phone call. Thanks in advance for your assistance.
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