Dear Sir / Madame. I turn to you with the request for help. I and my wife we are clients of the " Value Village Store " for a long time. We are donating a very large number of items. On the street where we live, our neighbors know that every used item has to be donated to the " Value Village Store ". We live close to the " Value Village Store " in Newmarket (130 Davis Dr. Newmarket, ON L3Y 2N1. ) We have met many friends in this store. Recently, the store had changed . The management, without any consultation with the clients had decided to install the metal post on the " shopping card ". This installation was done in order to prevent the " shopping card " to be taken out. Few days ago we ( I and my wife ) had made visit to the " Value Village Store " in Newmarket. To our absolute surprise after payment we could not take the " shopping card " out to the car. We have purchased large number of items. 4 large shopping bags were full with the different products. I am disable and me and my wife were forced to take these shopping bags in our hands and stepped out from the store toward our car. I was shocked that the basic attribute of shopping i.e. the " shopping card "was denied from us. After all this trip to the car my wife had to be taken to the hospital with the pain in her arm. Our friends are shocked as well. It is unacceptable to make this kind of decision without to think about as - disable pensioners! One of the clients of " Value Village Store " with whom we have become friends, Michael, told me that he left the store without anything ( no purchases ) because for him was just impossible to bring to the car without the " shopping card " all these items that he wanted to purchase. More than 67 % of the clients of the " Value Village Store " are pensioners. For them the inability to use the " shopping card " is a hardship which they do not deserved . What was the reason for this decision i.e. to prevent to take the " shopping card " out of the store? What the pensioners will do? Some times the disable clients are using the " shopping card " as a support at the time walk toward the car. As well I would like to get compensation from the store for the injury that my wife had sustained as a result of inability to use the " shopping card ". In addition we would like to reverse the decision to install the metal poles on the " shopping card ". In order to help you Sir/Madame to conduct the requested above investigation, we, disable and pensioners- clients of the " Value Village Store " in Newmarket can start the signing process in the social media : the poll against the policy of the mentioned above store that directed against disable and old Citizens. Thank you. Waiting for your response. Please, send your response to this e-mailing address : [protected]@mail.ru ONLY. P.S. : 1. As well I am asking for your suggestions regarding the compensation ( see the appropriate paragraph above ). 2. Please, confirm this communication.