3 Sep, 2020 → by ClaimboUser762182
Protect the public from poor design
1
When our keyless entry door latch failed, we could not get into our house even though the latch also had a key for when batteries might be dead. The failure was internal / mechanical and once we got in through a garage door, we discovered that our Tru-Bolt system also could not be opened from the INSIDE!! This would have been tragic if we were trying to escape a fire or violence. It took an hour to pick the bolt open from inside the house Menards refunded our money with a store credit and we bought a Schlage product. User's recommendation: Do not buy this product unless you have an alternate exit.