The order of 2 computers (ProMagix HD80A - ThreadRipper 2) was placed on 8/27/2018 and was delivered on 09/20/2018 by UPS. They were smoking out of the box, releasing toxic chemicals. I contacted tech support, waited for 30minutes and they hung up on me. I then complained with their sales before they could determine why even hard drives were missing when machines were turned on. The delivered systems were defective out of the box and the merchant was notified on 09/21/2018. Hazardous gases were also being released by the computer fan. An RMA request was sent to the merchant on 09/26/2018 explaining in details all the issues and hazards represented by their systems. The merchant has opted to go silent after delivering dangerous products. They haven't responded to my RMA request as of today. I do have a written note from their sales team that they do ship defective products (knowingly!) to buyers. The re-packaged products have been blocking my doorway since 09/26/2018 since the merchant refuses to take back its hazardous systems.