Did pencil and paper file since 1975 until IRS forced us into efile. I chose Drake and hit the ground running, after a few initial questions. I like that the software follows a paper file format. When I hit a snag, I call support. NEVER, and I mean that, have I had bad service. When asked if I mind being put on hold, I respond that I'm asking for help and it that is what it takes, absolutely do not mind. Kindness goes much farther than bitchiness