In 2011 we lost everything on our first floor due to flooding caused by the storm Irene. We had to rebuild and refurnish our home. We bought a gorgeous sofa and chair, tables and lamps from R&F. We took delivery in February 2012. With in 9 months the Sofa and chair cushions lost their shape, one side of the sofa sunk in. This was not a cheap set. The tables all had chips in the paint. We are two middle aged adults - the furniture is not abused or used by a young, bustling family. I was basically told tough and live with it. I wrote Neil Goldberg and suddenly there were alternatives available. The original product was discontinued, so we selected a new set. We have had the power recliner sofa and chair for about a year. The power recliner just suddenly stopped working on both sides. We purchased the platinum protection plan. We waited two weeks for the service call. The tech came out and said the motor shut sown (ya think?). Customer Service agreed with me that I was out of luck and would need to wait an additional 4-6 weeks while the parts are ordered - no other option was provided and the rep gave me a veiled threat of "oh so you dont want me to order the replacement parts?" Very disappointing - 2 separate sets, by 2 different manufacturers did not last more than a year each. I will NEVER purchase ANYTHING from them again. They sell garbage at designer prices and then basically tell you to suck and egg instead of standing behind the product they sell.