16 Jul, 2021 → by ClaimboUser480455
Product never delivered / RockAuto called at 2am

1

I ordered parts for my 2015 Honda Pilot. After multiple delays in the shipping process and I get a notification that USPS has an issue with my address. Interesting since I get mail and deliveries at this address. I responded to their emails regarding the need to set up the return. Not sure why I need to set up a return for not delivering the promised product. If this wasn't bad enough, they have called two days in a row. The first time was at 2am and then next morning at 4am. Yes, they called my house at 2am with an automated call to tell me that I have process a return. You can't call them back, navigating the website for help is worthless and my return says it is authorized. The level of incompetence and lack of service is difficult to believe. Tell everyone you know to buy parts somewhere else, not worth any potential savings.
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