19 May, 2021 → by ClaimboUser782278
Product and service quality not delivered-early termination resulting in attorney litigation threat
3
We started our contract with Unifirst back in 2018 and since a few months in we started to have the issues of no uniforms coming back or torn uniforms not replaced. we would email or let the representative know about the issues and some would be addressed but 2 weeks later it was the same thing. just on 1 set of uniforms now multiply that by 2 companies averaging 45 employees. Unifirst had bought me out of GK and which was Cintas because of a buy out. eventually they are all the same. Unifirst eventually got to me after years of always the same issue. no uniforms, continued billing, wrong uniforms, ripped uniforms, uniforms in wrong lockers, mixed uniforms, etc... so they did not ever hold up their quality service promise as stated in the contract. Fast forward to 2021 i decided to formally through my attorney cancel our contract. They came back and wanted to correct what was wrong but by this time we are just completely done with any uniform company. i sat down with the sales manager and then with the sales manager and the GM of Denver unifirst. nothing was worked out and he said my only option was a buyout of my remaining contract almost 200, 000 for both companies. Even when i offered him to keep doing our toilet paper, soap and towel dispenser in exchange for a thank you and continued business they refused. Now they are hung up on the idea that we never provided any written documentation stating the issues. even after i sent out 2 emails and my gals at the office would see the delivery guy every week and let him know that there was uniforms missing. and now their attorneys have told my attorney that they would take us to litigation but we did not have a leg to stand on. they are flat out bullying us as customers. we are currently standing my ground but of course it will take a lot from us. i really hope there was some other way to take them down. if in the end nothing is done and our companies loose just do not for what ever reason use any uniform company. save your money and for a fraction of the cost and problems, get your own uniforms. Don't do business with Unifirst.