Failure of 2 of 3 products purchased within less than a 3 year period leads me to believe that either I am unlucky with the product or the reviews of other reviewers are falsified. Regardless, it appears I need to fix them myself, using videos or pay $95 for Bretz Interiors to send a technician to look them over. It appears to cost more for them to repair them, or at least uninstall them, send them to Hunter Douglas, then reinstall them. Clearly I paid too much and expected too much of both Bretz and Hunter Douglas.