1 Jan, 2018 → by ClaimboUser184291
product & customer services
1
I ordered my new bed & headboard on the 25/08/15. When the £2000+ bed was delivered the mattress was sub-standard and not finished correctly, the headboard was faulty and didn't even fit the bed. When the delivery guys were taking up the stairs they damaged our ceiling. Since then we have had a replacement mattress, a new left hand side base, after waiting in all day today for our 3rd headboard only for them not to turn up at all. Enough is enough. After numerous phone calls throughout the last 4-5 months, we are still chasing up a cheque for a builder to repair our damaged ceiling, We have had two experts come to look at the bed/headboard, one to state the headboard was substandard and the other to say we needed the left hand side base replacing. We are still waiting. Every time you phone you speak to someone different, they give you a so called extension number to call back, but when you try you cant get through. Not once has a manager phoned to discuss the matter. PLEASE BE AWARE THIS COMPANY & THEIR CUSTOMER SERVICE ARE TERRIBLE