WeBuyDvd has really shoddy customer service. 1. The terms and conditions state that they will not pay for DVDs that are damaged in anyway. Not unreasonable. However, I am now of the belief that they use this condition to reduce payment to customers by small enough amounts so as to not be contested. I have used this company on three separate occasions (you would think I would learn). On each occasion, I painstakingly went through each DVD ensuring that it was in immaculate condition. Most had been watched only once. Many were factory sealed. And still some were rejected and destroyed without explanation. 2. I had sent the goods 18.08.15. My order was acknowledged after I prompted them via email to say that the tracking system had confirmed delivery of my parcel. My order was then PENDING for weeks. I prompted them again via email to learn that they were having difficulty keeping up with issuing cheques. This problem has been experienced by numerous other customers. I HAVE HAD A DELAY WITH RECEIVING THE CHEQUE ON EVERY OCCASION I HAVE USED THEM. Company cash flow problem perhaps? My account details now state that a cheque has been issued which is emphatically untrue. It is 2 weeks since I received an email informing me that the CHEQUE WAS ON ITS WAY. Rubbish. So it's now 30.10.15, coming up to three months from my first dealing with the company and I still haven't been paid for the DVDs I sent in good faith. I EMPHATICALLY WOULD NEVER USE THIS COMPANY AGAIN AND UNDER NO CIRCUMSTANCES COULD I BE PREVAILED UPON TO RECOMMEND THE COMPANY TO OTHERS. USE AT YOUR OWN RISK. READ OTHER REVIEWS THE PROBLEMS ARE REMARKABLY SIMILAR WHICH WOULD SUGGEST THEY ARE ENDEMIC.