Ordered a bouquet of flowers on August 7, 2019 for my best friend's funeral to be delivered in Troy. They were to be delivered BEFORE 4 p.m on August 9, 2019. The wake was from 4 to 9 p.m. The flowers were never delivered. I called when the wake was over, of course too late. They were closed. I called Troy Florist the morning of funeral and was told there was an emergency at the florist. Therefore, they couldnt deliver flowers to funeral palor in Troy, NY. They asked if I wanted flowers that morning. I said TOO DAMN LATE, she was on way in hearse for cremation. I called my charge company to report incident as soon as I arrived back to my home, which was two hours away. Its been five months THEY GOT AWAY WITH THIS! If I was not at the wake, I would have NEVER KNOWN THEY WERE NOT DELIVERED. I will take this farther getting in touch with the Attorney Gerenal. My charge company ABSORBED the fee as courtesy adjustment for the loss. THIS COMPANY IS A THIEF AND A FRAUD... BE AWARE!!!