My name is Alina Tusheva and my husband and I had horrible experience traveling with Aeroflot. Our flight SU100 Moscow-New York on July 18th was delayed for 6 hours. Having another flight after that we knew we wouldn't make it. Once we got to JFK New York we found that our luggage was lost. A representative for Aeroflot helped us to file a report. Then we were sent to Aeroflot counter to change tickets for our next flight. After waiting for 6 hours in Sheremetyevo International Airport and being on board for 9 hours my husband and I had to stand in the enormous line for 5 (!) hours. We were exhausted to say the least. We finally got our new tickets, though the wait was extended to another 7 hours before we could board. At 1 am we couldn't even get a hotel room, since they said that there were none available. They gave us a food voucher that ended up being expired, because they wrote the wrong date. This situation is just unacceptable. We spent the night on a cold floor of the terminal, with no food, no luggage, exhausted and sleep deprived. And now, after two days we still don't have our bags! There was a laptop charger, which my husband uses for work, and since he couldn't charge it he missed very important deadlines! We have almost no clothes, a lot of things that we use everyday are in there. We had to call several times to track our bags, today we were told that we can come to BTR airport (we asked to send them there) to pick them up. After we got there - there were no bags. The whole experience makes us not want to travel anymore, especially with Aeroflot Airlines. They horribly handled the situation, everything that could go wrong, did.