Cisco Systems does everything in their power to make it difficult to challenge charges, obtain refunds, and cancel accounts. We made a request to cancel our Webex service with Cisco on April 29. It had to go to a "special team" for review and our request was assigned a case # along with the statement we would be contacted in 48 hours. No such contact was ever made so I sent an email on May 5 and no response. On May 9, we were charged for our monthly subscription. I immediately called Cisco and was told that any cancellation requests have to go to a special team because we have an enterprise account and cancelling can take up to 15 days. Why??? It takes less than 30 minutes to start a subscription service but 15 days to cancel? What is the reason behind this? You also cannot speak directly to the team that handles cancellations. This is a total ploy for Cisco to keep charging. Oh, and good luck trying to get a refund. We are still waiting for a refund from October 2020 when we changed our service status. At first, a flurry of emails and communication and then nothing. Apparently, the refund request went to the special team and they have absolutely no incentive to address the issue. This is a tech company and really, they cannot put in place a process to address such requests in an expedited manner? SHAMEFUL and a SHAM! User's recommendation: Be wary of signing up for any of their subscription services.