i placed an order on 9/7/17 (#[protected]) for 2 mattress pads, 2 comforters, 4 towels and 2 sheet sets. They were to be delivered to my sons in California. My sons called me to tell me they had received the comforters but nothing else, I looked at the tracking and found that the towels were supposed to be included with one of the comforters--they were not and the other items were being returned to sender for a bad address. Funny that 2 of the packages were delivered to the exact same address no problem. I called right away and explained what was happening, the women on the phone said they would resend the missing and returned items. I then received a call a few days later stating they were not going to resend since the items could not be expedited and they were afraid they would just be returned again. At that time I placed a new order with this person for the 2 mattress pads, 4 towels and 2 sheet sets--and paid for them again, this time having them sent to my home in Michigan and I would then send them via Fed Ex out to California (so much for the free shipping). Since that time the two mattress pads from the original order have been returned to your facility in W Jefferson Ohio, the 4 towels were never sent and the two sheet sets appear to be lost somewhere in Atlanta Georgia. However I still have not received my refund. I have made several calls to Younkers regarding this mess, twice I have been told that I would receive a call back from a manger or supervisor, no one has called. I have spent additional money shipping the new items, I am paying interest on my Younkers card for the original purchase and have been dealing with this for over 6 weeks. I am extremely frustrated that I can not get a refund to my card from the original purchase and I am very disappointed in the lack of customer service.