I'm extremely disappointed in your service and product regarding my ink cartridges being refilled. I arrived at the Downers Grove, IL store when the doors opened and went to your customer service department. I was told by the only employee that was there that my ink cartridges would be refilled in 20 minutes so I shopped around the store. When I returned that person was no where to be found and the only other person there had his hands in a computer with another customer. When I had a chance to speak with that employee he said that the other person left and the process for the ink cartridges to be refilled was not even started. So I left the store to run other errands and drove back an hour later. The ink cartridges were still not filled and that person said it would be another 20 minutes. Went back after 30 minutes and they were still not ready. I left the store again and came back for a third time an hour after that and had to wait 20 minutes because the only person there was busy with another customer. I got my ink cartridges and brought them home. I was able to print 6 pages on my printer and the ink ran out. What a 'joke' your service is. Wasted my time, bad ink cartridges too. I will never step foot in a Fry's again and will tell everyone I have an electronics store conversation with how poor my experience was. Extremely disappointed. Matthew Meade.