I have been really pleased with the products and service of this company for a good number of years. However, I have emailed twice recently with a request in relation to cartridges that I have spare after my old printer packed in. (I had just bought the cartridges. I was unable to purchase a replacement printer which took the same cartridges. I asked if, under these circumstances, I could exchange them for some other cartridges which would work with my new printer.) Unfortunately, I have been really disappointed by the fact that nobody has had the courtesy to reply. As a result, I will be reluctantly taking my custom elsewhere.