I had booked the prime time shuttle for June 27th 2019. for LAX to my home for flight arriving at 9.55 am. the flight arrived at 9.10 am and I was out by 9.15 am. The call was placed at 1 80* 733 **** at 9.15 am. was told 10 min wait on before any one will pick the message. the call was made by Prime time may be after 20 or 30 min. and was told no need to call back.at around 10. 30 got the message on the phone will be picked up at 11.00. I called again at 11.20 to customer service the connected to me to the driver. the driver was not happy due to traffic. told me will be picked up in 10.min he came at 11.54 am. Total hours wetting 2.15 hours at the air port.