5 Sep, 2019 → by ClaimboUser47094
Pricing not as listed, “lost” key to my trade-in

1

I've shortened this a bit, for the sake of relative brevity... the pricing on the cars.com ad for the vehicle was listed as $22,497. There was no stipulation in the ad that this included a discount for financing, and/or trading in a vehicle with them, though some dealerships operate that way. (I have screenshots of the entire listing.) When I went in to look at the vehicle, I also had a trade-in with me. After they looked over the trade-in, the salesperson said they needed my keys, to take it around back, to have someone else inspect it too. I told them that was fine, but I would need to be there for the inspection. He agreed to that. I gave him the keys and he took it around back, while I went inside. My wife went around back to get something out of the vehicle (we still had the keyfab, but not the key), and came back to tell me that someone was already inspecting it... even though I told them I needed to be there for the inspection. (We had to evacuate do to a hurricane, and had a number of valuable items in the vehicle.) I was a bit miffed, but this wasn't a deal breaker just yet. Then I couldn't get them to be straight on the pricing. They tried to get me to sign a bunch of paperwork before even revealing the actual price. Then they started off with pricing that was $2000 - $2500 (i.e., like $25,000... not including fees, taxes, title/tag transfer, etc... this was the base price we're talking about) more than the price listed on the cars.com website. They said that it had something to do with the down payment, lack of financing with them, and/or the trade-in... again, none of these stipulations were on the cars.com website. Then I told them that I wanted my keys back, because I would be leaving now. (This was a deal breaker.) Then they reported that they had "lost" my key. After "looking" for it for some time, they still reported they couldn't find it. I told the salesperson he had another five minutes to find it (it had already been 10 - 15 minutes of them "looking" for it), or I was calling the local police. After another five minutes, they still reported they couldn't find it, so I called the local police. They showed up a short time later, but reported they really couldn't do anything. After a couple of hours there, a locksmith finally showed up and gave us a new key to our vehicle. Do not do business here unless you want to be treated the way we were!
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