I purchased the laptop on 11/13/2020 within two weeks the price had dropped $25. I called Dell customer service and they said I would be credited within 8 business days. I waited 12 days, no credit, I called again, and was told the same thing. I waited. No refund. I called again and I was told that my problem had not been "escalated" he escalated the refund request and said another 5 - 7 days, 8 days later, no refund. I was then told after the 8th day that he had processed the refund and I would receive it in 5 business days, you guessed it, no refund. I emailed several more times with no response, no I am being told 2-3 more days. In addition I have called and emailed many times asking for a phone number for customer service in the US and I have always been given a wrong number, I was just put on hold nay India customer service and she was going to connect me to a supervisor that could help me. The phone wring for over 5 minutes before I hung up. What the Hell!!!