I booked a stay at the Shilo Inn in Mammoth Lakes, CA for approx $163 per night. Upon arrival, I learned that Shilo's rate was $120 and when my friend looked online, Booking.com and other sites were quoting $104 per night. So I started a chat to see if they would honor their price guarantee. The agent asked for me to send a screen shot, which took some time to figure out and then when I did send it showing the rate I got no response-eventhough it said an agent was online. Tried the next day, nothing. Then they timed it out for "no activity". I can't get back into that chat and I can't start another one and there is no email or phone number for contact.