Update by user Dec 27, 2018 A month has now gone by (December 27th) and I have yet to hear from the company. Nothing, not one word. Original review posted by user Nov 27, 2018 On October 24th, Aire Serv installed a new furnace for our condo. They gave us a quote a week earlier and we were told that there is only one replacement available for the confined space that the current unit resides in and that it would cost $8,000. We were in the process of living MI for the winter and did not have time to get additional quotes. We paid 50% upfront on our credit card and paid the remaining balance upon completion. We then learned that our next door neighbor had their furnace fail on them as well (within a week of ours failing and they have the identical setup). They had time and got quotes from 3 companies. One was for $4,000; one was for $4,900 and one from AireServ for $8,000. They shared that information with me. I was appalled and got in touch with Honey Becker from the company. We talked on the phone once and she indicated that she was eager to "resolve things" and would be back in touch with me the next day. This was November 14th. On the 15th, I got a call from another individual, but the call went to voice mail. This person said that he wanted to explain their "pricing model" to me. I tried calling him back, but he was not in. On November 16th, I sent an email back to Honey Baker with a proposed resolution. That proposal was for us to pay $500 more that the second highest bid, which was $4,900. That would mean a refund of $2,600. I have not heard back from them regarding this proposed resolution. I filled a dispute with my credit card company affectively paying them the $4,000, but disputing the last $4,000 believing that would make them eager to talk with me. To date, have not heard from them. Since them, I have looked at our compiled laws of Michigan (Chapter 445.903) and have found that "Charging a consumer a price that is grossly in excess of the price at which similar property or services are sold" is unlawful. Thus, the basis for this complaint. At this time, I have yet to hear anything from the company.