Jay dif not introduce himself and pretended to be the hotel. He had the opportunity when I tried to give him our Hilton Honors number. I was told to do that at the desk. Then, again, when I questioned the final charge being higher than the price quoted I was told discuss fees and tax with the hotel. He did not clarify their added on fee of $7.99 in addition to their fee added to the room charge. Reservation were at Hampton Inn & Suites Nashville North Skyline 12/21/2020. Called them to resolve and refund within 10 minutes when I realized who they were from the charge. Louis or Lewis told me he would call me within 15 minutes. An hour and a half later I called them back. Still no refund as told their team would look at it and email me in 48 hours. #[protected]