I normally don't bother with feedback, however, this is a special case. I ordered and used pressure washer steam cleaner combination off of Ebay. They shipped it to me and it was so poorly boxed up that it arrived broken beyond being able to use it. I contacted the seller and they arranged UPS to pickup the machine and was very understanding. They told me that when the machine arrived back with them that they would refund me the money. The machine was received by them, and then their games began. Everyone I communicated with said they needed to confirm the receipt of the machine and then they would refund me my money. This went on for more than a month because it was always someone "new" that needed to investigate the issue. What they did was hold me off until the Ebay guarantee refund expired. I know I was stupid to fall for their tricks, but I was operating under the assumption that they were working in good faith to refund me. I finally got help from Paypal. They took 12 days to review the case and to give the shipper time to respond. I got my refund from Paypal. DO NOT DO ANY BUSINESS WITH THIS COMPANY!! They are scammers. The absolute worst company I have dealt with in half a century.